One person’s perfect day on the water may be too hot for someone else and too cold for the next person. As a rental company, cancellations are very costly. At the same time, The Pintoon LLC understands that things come up, and does not feel it is appropriate for the Renter to lose the Renter’s entire rental fee if the Renter reschedules with sufficient notice.
Therefore, The Pintoon LLC’s cancellation policy is simple, strict and fair. The Pintoon LLC DOES NOT give refunds; however, the Pintoon LLC will gladly provide the Renter with credit for use another time as long as The Pintoon LLC is provided with 48 hours prior written notice. No-shows and cancellations within less than 48 hours of the reservation for any reason are subject to total reservation costs.
If there is inclement weather such as high winds, lightning, rain, storms in the area, and unsafe conditions, The Pintoon LLC will call the Renter to cancel or reschedule the reservation. Cancellations made by The Pintoon LLC staff due to inclement weather will receive a full refund.
The Pintoon LLC reserves the right to cancel any rental at any time.